Refund and Returns Policy

 

At American Mart, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible for a return or refund under the following conditions:

1. Eligibility for Returns & Refunds

  • You must request a return within 15 days of receiving your order.
  • The item must be unused, in its original condition, and include all tags, labels, and packaging.
  • A valid proof of purchase (original receipt/invoice) is required.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products marked as “Final Sale”
  • Personalized or custom-made items
  • Opened or used health, beauty, or hygiene products
  • Perishable goods (food, groceries, etc.)

3. How to Initiate a Return

  1. Contact our Support Team at shop@americanmarts.com within 15 days of delivery. Provide your order number and reason for return.
  2. Pack the Item Securely in its original packaging with all accessories.
  3. Ship It Back to our return address (provided via email after approval).

4. Refund Process

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • If approved, your refund will be processed to your original payment method within 7 business days.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong/damaged item).

5. Damaged or Defective Items

If you receive a faulty, damaged, or incorrect item, contact us immediately for a free replacement or full refund, including return shipping costs.

6. Return Shipping Costs

  • You are responsible for return shipping fees unless the return is due to our mistake.
  • We recommend using a trackable shipping service—we are not liable for lost return packages.

7. Exchanges

We currently do not offer direct exchanges. For a different item, please return the original product and place a new order.

8. Questions?

Contact our support team:
📧 Email: shop@americanmarts.com
📞 Phone: +1 (984) 284-7607
📞 Phone: +1 (408) 628-3726
American Mart LLC
202 Brierridge Drive
Apex NC 27502

Note: This policy applies only to purchases made through www.americanmarts.com. For third-party sellers, refer to their respective policies.

(For faster processing, include your order number in all return-related communications.)

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